FAQ
Shipping & Delivery
Do you offer free shipping?
Yes—complimentary shipping on every order.
Where do you ship from?
All orders dispatch from our fulfilment partner at 15201 N Commerce Dr, Dearborn, MI 48120, USA.
Which carriers do you use?
We partner with reliable networks. Typical handoffs: USPS/UPS (USA), Canada Post (Canada), DHL/DPD/GLS(EU/UK), Australia Post (AU), and respected local partners across the Middle East and other regions.
How long will my order take?
-
USA: 3–7 business days
-
Canada / EU / UK / AU: 5–12 business days
-
Middle East / other international: 7–18 business days
Express options appear at checkout where available.
Will I pay duties/VAT?
International orders can incur import taxes, duties, and VAT collected by your country on arrival. These are the customer’s responsibility.
Can you declare a lower value for customs?
No. We must declare true value to comply with customs law.
Can I ship to a PO box, APO/FPO, hotel, or locker?
PO boxes and lockers are supported in many regions; APO/FPO and hotels vary by carrier. If the option doesn’t appear at checkout, contact us and we’ll advise.
Can I change my address after ordering?
If your order hasn’t shipped, we’ll do our best to update it. Email us immediately with your order number and the correct address.
My tracking hasn’t updated—should I worry?
Not usually. Carriers sometimes batch-scan. If there’s no movement for 7 business days (domestic) or 12 business days (international), contact us and we’ll investigate.
Orders & Payments
What payment methods do you accept?
Major cards, Apple Pay/Google Pay, and other region-appropriate methods. Local currency options appear at checkout (availability varies by market).
Can I apply more than one discount code?
One code per order unless otherwise stated.
Do you offer gift cards?
Yes—digital gift cards are available and delivered by email.
Returns, Exchanges & Warranty
What’s your return policy?
We offer a 30-day return window from delivery for unused items in original packaging. Start a return by contacting support with your order number.
Are returns free?
We offer free returns should you not be satisfied with our product.
Can I return used grooming products or opened fragrance?
For hygiene and safety, opened grooming and fragrance items are not returnable unless defective. If you react to a product, contact us—we’ll help.
What if my order arrives damaged or incorrect?
We’ll make it right. Send photos of the item, packaging, and shipping label within 7 days of delivery.
Do you offer a warranty?
Yes—lifetime warranty against manufacturing defects on razors and leather goods. This doesn’t cover normal wear, patina, or misuse.
Product — What to Choose
Why a safety razor instead of multi-blade cartridges?
One sharp blade = fewer passes, less irritation, and lower waste. Double-edge blades are inexpensive and recyclable in a blade bank.
Is the razor beginner-friendly / for sensitive skin?
Yes. Use light pressure, a shallow angle, and short strokes. Pair with a cushioning lather and avoid pressing—let the blade do the work.
How often should I change the blade?
Typically 3–7 shaves depending on beard coarseness and technique.
Will your blades fit other razors?
Yes—our double-edge blades are standard DE size.
Which hair product should I choose?
-
High hold + shine: a pomade for sleek, controlled styles.
-
Matte texture: a clay/paste for volume and natural finish.
If you’re unsure, start with matte for daily wear.
Do your hair products wash out easily?
Yes—our formulations are designed to rinse clean without dryness when used as directed.
What leather do you use? Will it age?
Full-grain leather designed to patina with time. Marks and tonal shifts are normal and part of its character.
Do you offer samples or discovery sets (fragrance)?
Planned—join the newsletter for launch updates.
How to Use — Ritual & Care
How do I load the razor safely?
Twist open or disassemble per the model, place the blade on the posts, reassemble firmly, and handle by the short edges.
What’s the correct shaving technique?
-
Hydrate with warm water; apply a cushioning lather.
-
Hold the razor at ~30°; use light pressure and short strokes.
-
First pass with the grain; optional second across; only go against if comfortable.
-
Rinse with cool water; finish with aftershave or balm.
How do I deal with nicks/irritation?
Rinse with cool water, apply an alum block or styptic, then aftershave. Avoid pressing or re-shaving irritated areas.
How do I dispose of used blades?
Use a blade bank or a metal tin with a secure lid. Recycle per your local metal recycling rules when full.
How do I clean the razor?
Rinse and dry after use. Weekly: warm water + mild soap; dry thoroughly. Occasionally: a soft brush for the knurling and threads.
How do I care for leather?
Wipe spills promptly. Use a neutral leather conditioner sparingly every few months. Store away from heat and over-stuffing to hold shape.
Hair styling tips?
Start with a pea-sized amount, emulsify fully in palms, apply to dry or slightly damp hair. Add small amounts until the shape holds. For re-workable hold, avoid over-applying.
Fragrance application & care?
Spray to pulse points (neck, chest, wrists) from 10–15 cm. 2–4 sprays for day; 4–6 for evening. Store cool and dark; avoid direct sun and heat.
Can I travel with the razor and blades?
Razor handles are fine in carry-on, but loose DE blades must go in checked luggage in most regions. Check your airline’s policy.
After You Buy — Tracking & Support
Where’s my confirmation email?
Check spam/promotions. If missing after 15 minutes, contact support and we’ll resend.
How do I track my order?
You’ll receive a tracking email when your parcel departs. You can also log into your account to view status.
My package shows delivered but I can’t find it.
Check with household members, neighbours, building management, and safe-drop spots. If still missing after 48 hours, contact us—we’ll help.
Part of my order is missing / wrong.
Email support with your order number and a photo—we’ll resolve it quickly.
My parcel is stuck at customs.
Occasionally carriers need additional info or payment of duties/VAT. We can provide any documents required, but we can’t pay local taxes on your behalf.
Ingredients, Safety & Standards
Are your formulas clean?
Our aim is high performance with responsible chemistry. We avoid unnecessary sulfates/parabens/phthalates and disclose full ingredient lists on product pages.
Are products cruelty-free / vegan?
Cruelty-free. Vegan status varies by SKU (e.g., some styling products may use beeswax). Check each product page for details.
What if I have a reaction?
Discontinue use and contact support. We’ll assist with guidance and, if needed, a return/replacement per policy.
Gifting
Do you offer gift wrap or notes?
Yes—add a complimentary note at checkout. Premium wrap options appear where available.
Can you hide prices on gift orders?
Yes—gift receipts exclude pricing.
Wholesale & Partnerships
Do you work with barbershops, retailers, or hotels?
Selectively, yes. Contact us with your business details and location to apply.
Contact
Need help?
Email info@zedanistanbul.com(include your order number). We usually respond within 1-2 business days.