Verzendbeleid

Shipping Policy (Global)

Last updated: 27 August 2025

Where we ship from

All orders are packed and dispatched from our warehouse:
15201 N Commerce Dr, Dearborn, MI 48120, USA.

Processing time

  • Handling: 1–2 business days (Mon–Fri).

  • Orders placed after 14:00 Eastern Time process the next business day.

  • You’ll receive a dispatch email with tracking as soon as your parcel leaves the warehouse.

Service & cost

  • Service: Standard shipping only (no express at this time).

  • Cost: Free on every order, to every destination we serve.

  • Carrier may vary by destination; we route via reliable postal/parcel networks and hand off to trusted local carriers for final delivery.

Estimated delivery times (after dispatch)

Times are typical—customs, remote areas, weather, or carrier backlogs can add days.

North America

  • Canada: 5–10 business days

Europe (EU)

  • Austria, Belgium, Bulgaria, Czechia, Denmark, Finland, France, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden: 6–12 business days

Europe (non-EU)

  • Norway, Switzerland: 7–14 business days

  • Türkiye: 8–15 business days

  • Russia: 12–25 business days

Middle East & North Africa

  • United Arab Emirates, Israel, Morocco: 7–14 business days

  • South Africa: 10–18 business days

Asia–Pacific

  • Hong Kong SAR, Japan, Malaysia, Singapore, South Korea: 7–14 business days

  • Azerbaijan: 10–18 business days

  • Australia, New Zealand: 8–15 business days

We may split your order into multiple parcels to speed things up—this won’t cost you extra.

Tracking

  • All standard shipments include tracking (some economy lanes update less frequently).

  • Please allow 24–48 hours after you receive the tracking email for the first scan to appear.

Customs, duties & taxes

  • International deliveries may be subject to import duties, taxes or fees charged by your country. Unless stated otherwise at checkout, these are paid by the customer.

  • If a parcel is refused due to unpaid duties/taxes and returned or abandoned, we may deduct associated carrier/return fees from any refund.

Address changes, delivery issues & failed delivery

  • Address changes/cancellations: Possible only before fulfilment—contact us immediately with your order number.

  • If a parcel is returned to sender due to an incorrect address, repeated delivery attempts, or non-collection, we’ll refund the product cost once received back, less any carrier return fees. Reshipments require a new order.

Damaged, missing, or lost parcels

  • Damaged on arrival / missing items: Contact us within 7 days of delivery with photos.

  • Lost in transit: If there’s no movement for 15 business days (international) we’ll open a carrier investigation and resolve with a replacement or refund per the outcome.

Pre-orders & back-orders

  • Orders containing pre-order/back-order items ship when all items are in stock, unless we offer and you select split shipping at checkout.

Holiday & peak periods

  • During peak seasons (e.g., November–January), processing and transit times may extend by a few days. Ordering early is recommended.

Need help?

Questions about your shipment? We’re here to help.
Email: info@zedanistanbul.com • Hours: Mon–Fri, 9:00–17:00 ET • Typical reply: 24–48h